Korean Court Orders Judgment Against Apple Against Phone User
kpopluv, Dec. 10, 2014, 9:36 a.m.
A district court on Tuesday ruled in favor of an iPhone owner who had taken Apple to court over its repair policy. The user first raised the case a year ago. The Gwangju district court ordered Apple Korea to pay the plaintiff W1.52 million for mental distress and his unreturned handset (US$1=W1,109).
In November 2013, the plaintiff, Oh Won-gook, took his iPhone 5 to an authorized service center to fix a battery problem. But staff said they were unable to repair the handset and told him to buy a refurbished model for W340,000 instead.
Oh refused and demanded his iPhone back, but Apple declined citing its after-sale service policy. He waited for seven months before finally filing a lawsuit. Apple lost despite hiring a top law firm. Under Apple's peculiar policy here, users in most cases cannot have their phones fixed but must accept refurbished replacements.